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Troubleshooting

Problems
logging in

Password reset

If you forget your password you can use the ‘forgot password’ link on the login page to generate a reset email.

Account not recognised

If you receive an error message indicating that you don’t have an account, please contact your Mapp admin or support@sensat.co.uk

Still can't log in

This is most likely due to restrictions on your system firewall. Please share this document with your IT team so that they can unblock the relevant domains & IPS

Problems accessing your project

Performance / graphical issues

If accessing your project on a desk or laptop, please use Google Chrome as your browser. If issues still persist please contact support@sensat.co.uk

Blank screens, 404 errors, projects not appearing in the viewer

Typically this means that you’ve not been added to the project in question. Please contact your Mapp admin or support@sensat.co.uk

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